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2-Year Comprehensive Warranty

Every LaidBackRider eTrike is backed by our industry-leading warranty. Ride with confidence.

What’s Covered

Every component is protected so you can focus on the ride.

Frame & Structure

2 Years
  • Mainframe and sub-frame
  • Seat frame and mounting hardware
  • Fork and steering assembly
  • Axles and wheel hubs

Motor & Drivetrain

2 Years
  • Hub or mid-drive motor
  • Controller and wiring harness
  • Pedal-assist sensor
  • Derailleur and shifter

Battery

2 Years
  • Battery cells and BMS
  • Charger unit
  • Battery mounting bracket
  • Minimum 70% capacity guarantee

Electronics & Display

1 Year
  • LCD/LED display panel
  • Throttle assembly
  • Headlight and taillight
  • Wiring and connectors

Coverage Details

What’s Covered

  • Manufacturing defects in materials and workmanship
  • Motor failure under normal use
  • Battery capacity below 70% within warranty period
  • Frame cracks or structural failure (non-accident)
  • Electrical component malfunction

What’s Not Covered

  • Normal wear and tear (brake pads, tires, chains)
  • Damage from accidents, misuse, or modifications
  • Water damage from submersion (rain riding is fine)
  • Cosmetic damage (scratches, dents)
  • Damage from unauthorized repairs

How to File a Warranty Claim

Three simple steps — we handle the rest.

1

Contact Us

Email [email protected] or call 1-888-742-3287 with your order number and description of the issue.

2

Diagnosis

Our technicians will troubleshoot with you. Most issues can be resolved with a replacement part shipped free.

3

Resolution

We’ll repair, replace, or issue a refund based on the warranty terms. Shipping on warranty parts is always free.

Need to File a Claim?

Our support team is ready to help you get back on the road.

Contact Support
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2-Year Warranty
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