Not the right fit? Our 30-day return policy makes it easy.
You have 30 days from delivery to initiate a return. No questions asked.
We cover return shipping on all eTrike returns within the 30-day window. No hidden fees.
Refunds processed within 5–7 business days after we receive your return. Original payment method.
Contact us at [email protected] or call 1-888-742-3287. Have your order number ready.
We'll email you a prepaid shipping label. Repackage the eTrike in its original box and schedule a pickup.
Once we receive and inspect the eTrike, your refund is processed within 5–7 business days.
Our support team will walk you through every step — from label to refund.
Contact Support